Frequently Asked Questions

Instead of manually calling dozens of distributors across Addis Ababa for scarce medicines, healthcare facilities post an official Buyer Requisition (RFQ) on our Procurement Board.

You specify the generic molecule (INN), required pack quantity, target delivery timeline, and delivery city. EFDA-verified importers and wholesale distributors review the board and submit competitive proformas directly into your private dashboard.

To promote fair pharmaceutical market pricing across Ethiopia, active requisitions on the Procurement Board are viewable publicly by any health practitioner. However, only authenticated, EFDA-verified wholesale suppliers can submit binding proformas.

Unverified visitors and guest accounts are restricted from submitting bids to protect healthcare institutions from counterfeit or unauthorized brokers.

When a procurement manager clicks "Accept Proforma", the platform automatically triggers an instant priority notification to the winning supplier via in-app dashboard, email, and the Telegram Bot (@PharmaGebeya_bot).

The system generates an official purchase acceptance summary containing facility contact details, enabling the supplier to issue a formal VAT proforma invoice and coordinate delivery.

No. Posting procurement requisitions and receiving competitive supplier proformas on Pharma ገበያ is completely free for all licensed healthcare facilities, pharmacies, and clinics in Ethiopia.

Our search engine features a dedicated Medical Synonyms & INN Resolution Engine. Searching for a common trade brand (such as Augmentin, Panadol, Rocephin, or Glucophage) automatically resolves to its generic counterpart (e.g. Amoxicillin + Clavulanic Acid, Paracetamol, Ceftriaxone, Metformin).

The engine also handles dosage form filtering, clinical strength matching (e.g. 500mg, 1g), and manufacturer origin queries with zero latency.

In Stock indicates that the supplier has confirmed physical warehouse stock in Addis Ababa or their regional depot, ready for immediate dispatch.

Available on Order indicates products available through upcoming import schedules, manufacturer allocation, or authorized distributor pipelines with stated delivery lead times.

Because Pharma ገበያ is an authentic B2B wholesale marketplace, suppliers set minimum purchase units (such as cartons, master packs of 100 vials, or boxes of 50 blister packs). Every product card clearly displays the supplier's MOQ so purchasing managers can formulate institutional orders efficiently.

Yes! Every verified product card features a direct "Call Sales" button for immediate telephone contact with the wholesaler's sales desk, as well as an official "WhatsApp" link pre-configured with the product name, dosage, and supplier inquiry text.

Suppliers bearing the blue Verified Wholesaler checkmark have undergone strict compliance auditing by our regulatory team. To be verified, suppliers must upload:

• A valid Ethiopian Food and Drug Authority (EFDA) Certificate of Competence (CoC).
• An active Principal Commercial Trade License issued by the Ministry of Trade and Regional Integration.
• A verified Tax Identification Number (TIN) Certificate.

Pharma ገበያ operates a strict Zero Counterfeit Tolerance policy. If any supplier delivers questionable medicines, diverted products, or damaged goods, you can use our "Report Abuse" feature or email info@pharmagebeya.com with the batch number and invoice.

Our compliance team immediately investigates, suspends the supplier's platform access, and alerts the EFDA Regulatory Inspectorate.

When an essential medicine is unavailable anywhere in the market, tap "Create Stock Alert" on any search result or empty panel. Specify the molecule (e.g. Insulin Glargine, Ceftriaxone 1g, Furosemide) and your alert email.

The exact millisecond an EFDA-verified importer uploads or restocks that molecule, our background matching engine dispatches an automated alert with supplier details directly to your email and Telegram.

In your Profile Settings, click "Connect Telegram Bot" to open @PharmaGebeya_bot with an automated pairing token.

Once linked, you can receive real-time proforma notifications, launch the mobile Telegram WebApp, and monitor your facility requisitions directly inside Telegram.

Yes. In your Profile Settings > Notification Preferences, you have independent toggle switches for Proforma Responses, Direct Inquiries, and Market Stock Watchlist restock notifications for both Telegram and Email.

All wholesale purchases are settled in Ethiopian Birr (ETB) directly between the purchasing health facility and the verified distributor. Supported institutional payment methods include:

• Direct Commercial Bank Transfers (Commercial Bank of Ethiopia, Awash Bank, Dashen Bank, Bank of Abyssinia).
• Digital B2B Wallets (Telebirr, CBE Birr).
• Verified institutional company checks accompanied by official VAT invoices.

While many verified importers offer dedicated same-day or next-day delivery within Addis Ababa (often marked with the Free Delivery tag), regional deliveries (e.g. to Hawassa, Bahir Dar, Mekelle, Adama, Jimma, Dire Dawa) are coordinated via licensed pharmaceutical transport couriers or regional wholesale depot branch networks.

Yes. For cold-chain pharmaceuticals (such as Insulin, vaccines, and biologic reagents), verified wholesalers must adhere to EFDA temperature guidelines using insulated cold boxes with calibrated temperature loggers during transit.

Registration is open to all licensed healthcare entities in Ethiopia, including:

• Community Retail Pharmacies & Drug Stores.
• Government, Private, and Specialized Referral Hospitals.
• Primary Healthcare Clinics & Medical Centers.
• Diagnostic Laboratories & Research Centers.
• EFDA-licensed Pharmaceutical Importers, Manufacturers & Wholesalers.

Our regulatory review team audits uploaded EFDA Certificates of Competence (CoC) and trade licenses within 24 business hours. You receive an immediate confirmation email and Telegram notification once verified.

Visit the Forgot Password page, enter your registered email address, and follow the link sent to your inbox. If you have linked your Telegram account, you can also log in seamlessly via the Telegram WebApp.